Covid 19 update

Covid 19 update from the Tranquil Otter

As at 18th March 2020 The Government has advised against non-essential travel and contact with others. This blog sets out the Covid 19 update from the Tranquil Otter on 18th March. If the situation changes, we’ll provide a further update. The Tranquil Otter can continue to offer the tranquil, and restful breaks for which is valued by its many regular and new guests alike. Although each of our lodges and the Lough as a whole is secluded and peaceful, the Tranquil Otter, as a business, is not separate from our community of valued guests, treasured employees and all our families. So, we shall play our part fully in coping with the Coronavirus challenge.

What’s different about the Tranquil Otter

In providing this Covid 19 update we’ve set out below what it is about the Tranquil Otter that enables us to provide the recommended social isolation.

• You’ll find that is each lodge is separate from others with its designated parking and space.
• Our staff only enter lodges once the guests have gone.  
• You can arrange a delivery from the supermarket direct to your lodge.
• We have reliable Internet connectivity in each lodge.
• You can get out and walk through private woodlands without leaving the site. 

However, we have taken additional practical steps in response to the Covid 19 outbreak, like special clothing for house-keepers and self-check-in for guests, to provide social distancing as advised. We will continue to review this against the advice from Public Health England. Please read our blog for more information. 

Self Isolate during the Coronavirus Outbreak

Hot-tubs

We check the hot tubs daily with no need for contact with guests. We use Bromine to maintain water quality and will keep the Bromine levels at the higher end of acceptable during the Covid 19 outbreak.  Our hot tubs are also independently tested once a month to ensure that our water quality regime is effective. We do need you to sign the hottub declaration. Please post this in the post box outside the Office next to Egret Lodge.

Booking to stay with us

Had a last-minute cancellation as a result of Covid 19 update from the Government? The best thing to do is book online on our website. Need help? Please call or send an email to info@thetranquilotter.co.uk. Some of us are working remotely as advised. Please do leave voice messages on the phone. All answerphone messages appear as audio files in our email inbox; so one of us will always call you back.  If you are contacting us via our Facebook page, please let us have an email address to send details.  

Already booked to stay at the Tranquil Otter and uncertain what to do

We remain fully open for business and guests concerned about illness have the opportunity to take out insurance when booking. However, we understand that our guests may feel in need of a little more flexibility right now in light of the Covid 19 update. We are relaxing our terms and conditions until the end of March, (as always, read them carefully), to waive the charge for moving or changing your booking. If you select a new holiday that is lower in price, we will refund the difference with the security deposit. If you choose a more expensive break, then you will need to pay the difference when this falls due. We are so pleased that we at The Tranquil Otter have been able to adapt ourselves to continue serving you, our guests, in this difficult time. More Information Covid 19 – cleaning advice from Public Health England