Help During Your Stay

Points of Contact During Your Stay

We hope that you are enjoying your stay  The Tranquil Otter.  Here are your points of contact.

Emergencies (let’s hope rarely needed!)

Fire and Rescue, Police, Ambulance – Call 999 – Location is The Tranquil Otter, CA5 6HB, (54°53’53.05″N, 3° 3’44.13″W) If lodge is on fire, leave immediately.

Sickness or Accident – Accident & Emergency at Carlisle Infirmary CA2 7HY. Out of hours GP service – CHOC (CA1 2NS) – 0300 303 4365 or NHS England 111.

Police (Non-emergency) –

• Call 101
• Website Report a Non-Emergency Crime/Incident Online – Cumbria Constabulary
• Live Chat on 101 Live Chat – Cumbria Constabulary

Information

For things to do, services, supplies and most other requirements, see MyStayPlanner.

Help

Use the form below to request support.

If you prefer you can also

• call us on 01228 576661, press 2 and leave a voicemail after the tone, or
• email us on in-stay@thetranquilotter.co.uk.

We are generally available on site Monday – Friday 9 am to 4 pm. and by phone until 5 pm Monday to Friday. At other times please leave a voicemail with contact details and we will aim to respond within 24 hours. Except Sunday’s.